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Electronic appeals

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  • A natural person
  • Legal entity
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In accordance with the Law of the Republic of Belarus of July 18, 2011 "On Appeals of Citizens and Legal Entities" (hereinafter referred to as the Law), an appeal to the Open Joint Stock Company "Borisov Plant of Plastic Products" can be made in writing, electronically or orally.

Appeals are presented in Belarusian or Russian.

Written appeals should be sent to JSC "BZPI" at the following address: 222511, Republic of Belarus, Minsk region, Borisov, st. Dauman, 97;
Electronic appeals can be sent to the e-mail address: bzpi@bzpi.by.

Electronic appeals of citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities are considered by the Company in accordance with the requirements of the Law. Electronic appeals received by the Company are subject to consideration in the manner established for consideration of written appeals.

Electronic appeals of citizens must contain:
  • name and (or) address of the organization or position of the person to whom the appeal is sent;
  • surname, first name, patronymic (if any) or initials of the citizen, address of his place of residence (place of stay);
  • statement of the essence of the appeal;
  • applicant's email address.
Electronic appeals of legal entities must contain:
  • name and (or) address of the organization or position of the person to whom the appeal is sent;
  • full name of the legal entity and its location;
  • statement of the essence of the appeal;
  • surname, first name, patronymic (if any) or initials of the head or person duly authorized to sign appeals;
  • applicant's email address.

Electronic applications submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority.

The applicant has the right to withdraw his appeal before considering it on the merits. The withdrawal of an electronic appeal is carried out by submitting a written application or sending an application in electronic form in the same way that the electronic appeal was sent.

Responses (notifications) to electronic appeals are sent to the applicants' e-mail address specified in electronic appeals. Written responses are given to electronic appeals (written notifications are sent) in cases where: - the applicant in his electronic appeal asks to send a written response or simultaneously send a written response and a response to his email address; — the e-mail contains an e-mail address, to which, for technical reasons, it was not possible to deliver a response (notification).

In the event that incoming electronic applications of similar content from different applicants are of a mass nature (more than ten applications), responses to such applications, by decision of the Company's management or a person authorized to sign responses to applications in the prescribed manner, can be posted on the official website of the Company in the global computer the Internet without sending responses (notifications) to applicants.

Electronic appeals must be considered no later than 15 days from the day following the day of registration of the appeal with the Company, and those requiring additional study and verification - no later than 1 month, unless another period is established by legislative acts.

An electronic appeal may be left without consideration on the merits if:
  • does not contain the last name, first name, patronymic (if any), address of the place of residence (place of stay) of the citizen;
  • does not contain the name and (or) address of the organization or the position of the person to whom the appeal is sent;
  • does not contain the full name of the legal entity and the address of its location, last name, first name, patronymic (if any) of the head or person duly authorized to sign appeals (for legal entities);
  • does not contain the essence of the appeal;
  • contains obscene or offensive words or expressions;
  • contains unreadable text;
  • contains obscene or offensive words or expressions; is subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the procedure for an administrative process, legislation on administrative procedures, the appeal is an employee’s appeal to an employer or a different procedure is established in accordance with legislative acts filing and consideration of such appeals;
  • contains issues that are not within the competence of the Company;
  • the deadline for filing a complaint was missed without a good reason;
  • a repeated appeal has been filed and it does not contain new circumstances that are important for considering the appeal on the merits;
  • correspondence on the issues set out in the appeal has been terminated with the applicant.
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